Support Center

We're here to help! Get support, find answers to common questions, or contact our team directly.

Live Chat

Chat with our support team in real-time on whatsapp

+234 (0) 810 981 6653

24/7

Phone Support

Call us for immediate assistance

+234 (0) 810 981 6653

9AM - 6PM

Email Support

Send us an email and we'll respond within 24 hours

matrixtechnology@gmail.com

24/7

Send us a Message

Fill out the form below and we'll get back to you within 24 hours

Frequently Asked Questions

Quick answers to common questions

How do I fund my wallet?

You can fund your wallet using bank transfer, debit card, or USSD. Go to your dashboard and click on 'Fund Wallet' to see all available options.

What happens if my transaction fails?

If your transaction fails, the amount will be automatically refunded to your wallet within 5-10 minutes. If you don't receive the refund, contact our support team.

Can I get a receipt for my transactions?

Yes, all transactions come with digital receipts that are sent to your email. You can also download receipts from your transaction history in the dashboard.

Is my money safe with Matrix?

Absolutely. We use bank-level security measures including SSL encryption, two-factor authentication, and secure payment gateways to protect your funds and data.

MATRIX

Back to home

Support Center

We're here to help! Get support, find answers to common questions, or contact our team directly.

Live Chat

Chat with our support team in real-time on whatsapp

+234 (0) 810 981 6653

24/7

Phone Support

Call us for immediate assistance

+234 (0) 810 981 6653

9AM - 6PM

Email Support

Send us an email and we'll respond within 24 hours

matrixtechnology@gmail.com

24/7

Send us a Message

Fill out the form below and we'll get back to you within 24 hours

Frequently Asked Questions

Quick answers to common questions

How do I fund my wallet?

You can fund your wallet using bank transfer, debit card, or USSD. Go to your dashboard and click on 'Fund Wallet' to see all available options.

What happens if my transaction fails?

If your transaction fails, the amount will be automatically refunded to your wallet within 5-10 minutes. If you don't receive the refund, contact our support team.

Can I get a receipt for my transactions?

Yes, all transactions come with digital receipts that are sent to your email. You can also download receipts from your transaction history in the dashboard.

Is my money safe with Matrix?

Absolutely. We use bank-level security measures including SSL encryption, two-factor authentication, and secure payment gateways to protect your funds and data.